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» About Kenfair International

	Topics:
	General
	Buyers
	Suppliers
	Security Measures
	- Commitment to Security
	- Web-Based Transactions Security

	General Questions:
	What factors make Kenfair.com unique?
	Can I apply for both supplier's and buyer's membership at the same time?
	Instead of searching by keyword or categories, what other methods are available at Kenfair.com to refine my enquiries and results?
	What is “Member Homepage”?
	What is “Alert Center”?
	How can I receive the product alert and Kenfair news?
	What is “Shopping Cart”?
	How can I pay for Kenfair.com services?
	What other additional services will Kenfair.com provide in the future?
	What is the cost to purchase company records?
	What is the usual time needed to process a membership application?
	Can a non-member user search for information at Kenfair.com?
	How can I edit my company profile information?
	Can I change my login name?
	Would Kenfair notify their members of the expiration on the membership? How can we extend our membership?
	How can I contact Kenfair.com?
	What are the features and benefits of becoming a member of Kenfair.com?
	Can I apply for the membership without my own company web site?
	If I forgot my password, what should I do?

What factors make Kenfair.com unique?

Kenfair International (Holdings) Limited has a strong reputation in trade exhibitions for over 10 years specializing in toys, gifts, premium and household products. Unlike other new sourcing portals, Kenfair.com has a strategic database of active global buyers and suppliers throughout Asia. Our powerful search engine enables you to source products or locate buyers anytime anywhere with the utmost convenience.

Can I apply for both supplier's and buyer's membership?

A:	Yes, you can apply for both supplier and buyer membership simultaneously in order to enjoy all services available to buyer and supplier members at the same time.

Instead of searching by keyword or categories, what other methods are available at Kenfair.com to refine my enquiries and results?

A:	Besides searching conventionally by keyword or categories, you can search your interested products via our highly intelligent search system by company location, product origin or even appearance (i.e. shape, color and material) and intention (i.e. target group, event and theme).

What is “Member Homepage”?

Member Homepage is the first page right after your login. The Member Homepage is a personalized page with records of your past activities at Kenfair.com. There are several special keys and features such as product & profile editing, message posting, “Alert Center” and “Shopping Cart” in the Member Main Page to assist you to surf the site more effeciently.

What is “Alert Center”?

A:	The Alert Center provides updates on product or search alerts. You can also receive the latest Kenfair news in this Center.

How can I receive the product alert and Kenfair news?

A:	You can receive product alert and the latest Kenfair news at the “Alert Center” in the Member Homepage or through e-mails.

What is “Shopping Cart”?

A:	The Shopping Cart allows you to temporarily store the company records that you are interested in while browsing for additional products or company information, prior to actual purchase/ transaction.

How can I pay for Kenfair.com services?

A:	You may pay for the services online conveniently by Visa or Master cards.

What other additional services will Kenfair.com provide in the future?

A:	Kenfair.com is equipped to provide comprehensive e-Marketing and sophisticated communication services in the future, when such needs are reflected by our members.

What is the cost to purchase company records?

A:	There is a surcharge of USD 3.00 per record.

What is the usual time needed to process a membership application?

A:	You just need to complete your registration with appropriate product profiles online. The whole registration process should be completed within 1 to 2 weeks.

Can a non-membership user search for information at Kenfair.com?

A:	Yes, a non-member user can browse and search information. “Visitors” can get information such as product photo, description and member ID on the search result page. However, only a member user can purchase and view the detailed contact information of a company.

How can I update or edit my company profile information posted at kenfair.com?

A:	You can edit your company data at the Member's Profile Information page after you have login our web site.

Can I change my login name?

A:	A login name cannot be changed once it is registered. However, if you would like to pick another one, please inform our customer service department for replacing the old login name with a new one.

Will kenfair notify its members of the expiration on their membership? How can we extend our membership?

A:	Members will be notified by Kenfair through e-mails and messages at Alert Center prior to their membership expiration. You can renew your membership once you have paid the membership fee before the expiration date by online credit card payment.

How can I contact Kenfair.com?

A:	You may contact us by sending e-mails to info@kenfair.com or calling our customer service representatives at (852) 2311 8216 during our office hours from 09:30-18:00(GMT+8).

What are the features and benefits of becoming a member of Kenfair.com?

Becoming a member of kenfair.com, you can search for the products you are interested in or showcase your products to global buyers. You can also enjoy our value-added services at Product Parade Corner and Stock-Lot Room which can give special exposure of your products to the global market to effectively promote business opportunities.

Can I apply for the membership without my own company web site?

A:	Sure, our membership does not require users to have a corporate web site. By using our services, users can review your submitted information of your company profile and products, in order to facilitate communication and business for you.

If I forgot my password, what should I do?

A:	You can click “Forgot password” button in the Login Page, and then follow the indicated steps. We will then e-mail the password to your e-mail address.

	Buyer:
	How often does Kenfair update the web site information?
	Is Kenfair.com's online Payment Platform secure?
	Can I remove a company record from my Shopping Cart?
	How can we contact the suppliers?
	What is the meaning of “Keyword”?
	How can I check my past online transactions or visitors' records at my company information?

How often does Kenfair update the web site information?

A:	Being an interactive online sourcing platform and showcase of the lastest products from suppliers in Asia, we periodically review & update our information as needed.

Is Kenfair.com's online payment platform secure?

A:	Please refer to “Security Measures”.

Can I remove a company record from my Shopping Cart?

A:	The company records you selected are stored in the Shopping Cart. You can remove or check